Frequently asked questions
The questions we get before every first order.
Everything you'd want to know before sending us a spec — MOQs, sampling, IP, payments, and shipping. Missing something? Email us; we'll add it here.
Orders & MOQs
- What's your minimum order quantity?
- It varies by product but our floor is deliberately low for the industry — 200 units for cycling collars, 100 pairs for handlebar tape, 500 for overgrips, 300 for anodized carabiners. Custom colourways carry the same MOQ; there's no separate 'custom surcharge minimum'.
- Can I mix SKUs to hit a volume tier?
- Within a single product family, yes — 500 collars split 3 ways across colours still counts as 500 for tier pricing. Across product families (e.g. collars + tape), no; each family has its own tier.
- Do you drop-ship to my end customers?
- Not in retail quantities, but we do consolidated B2B drop-shipping to your dealers or distributors on request. Ideal for brands running a European dealer network without warehousing themselves.
Sampling & customization
- How much does sampling cost and how long does it take?
- Sampling ranges from €60 for an overgrip to €240 for a fully-certified custom carabiner. Turnaround is 10–14 days from confirmed spec. Full breakdown on the Sampling page. Sampling fees are credited against production orders of 500+ units.
- Can I match a specific Pantone or a physical colour sample?
- Yes. Send a Pantone code, a hex value, or a physical swatch and we'll produce a colour lab (3–5 finish variations on your actual material) before committing to production. Batch-to-batch colour consistency is guaranteed within Delta-E 2.0.
- Can I put my logo on the components?
- Laser etching from 300 units, pad printing from 500 units, debossing and custom moulds from 2,000 units. We also produce branded sleeves, cards, and boxes at any quantity.
IP protection & confidentiality
- How do you protect our custom designs from being copied?
- Every partner factory signs a per-project NDA with liquidated-damages clauses before we release your files. Tooling for custom SKUs is held exclusively for your account and cannot be run for other brands. We're happy to sign an additional NDA directly with you.
- Who owns the tooling I paid for?
- You do. Custom tooling and moulds paid for by you are legally yours, held at our partner factory, and can be transferred to another supplier at any point (though we'd rather earn the reorder).
Payment, pricing & currencies
- What currencies do you invoice in?
- EUR by default. GBP and USD invoicing available on request at the exchange rate on the day of invoice. All list prices on this site are EUR excluding VAT.
- What are your payment terms?
- New accounts: 50% deposit on order confirmation, 50% on shipment. Established accounts (3+ orders in 12 months): net-30 from invoice date. We accept SEPA, SWIFT, and card payments (2% surcharge on card).
- Do prices include duty and delivery?
- Our line-sheet prices are EXW our EU warehouse. We can quote DDP (duty-paid, delivered to your door) on request — typically adds 4–9% depending on destination.
Shipping, lead times & returns
- How long does production take?
- Cycling 3–5 weeks · Tennis 2–4 weeks · Hiking 4–6 weeks from sample sign-off. Rush production (30–50% surcharge) can compress by 30–40% for repeat orders.
- Do you hold safety stock?
- Yes, for stocked colourways of our core SKUs — kept in bonded warehouses in Rotterdam and Milan. Custom colourways ship direct from Asia by air or consolidated sea freight.
- What happens if there's a quality issue with a batch?
- We QC every batch before shipment and photograph the pallet. If units arrive faulty, notify us within 14 days with photos — we'll credit or reship at our cost. Any single batch showing more than 2% defect rate is replaced in full.